FREE shipping in the US on orders above $100.00.
- Shipping in the US: All orders are shipped via USPS First Class Mail and will nationally arrive within 3-4 business days at $4.00 (Unless a quicker shipping method is chosen at checkout)
- The other available options are: Priority Mail which will Nationally arrive within 2-3 business days at $5.75
- Express Mail which will nationally arrive within 1-2 business days at $20.00. All national orders are trackable.
- International orders usually arrive within 7-12 business days.
- Orders are shipped out of New York, NY
Items purchased from MELROSO are eligible for a full refund if returned within 14 days of purchase. To return an item, please email Customercare@melroso.com for a return authorization.
Your refund will be credited to the original payment method.
Pieces purchased from the MELROSO FINE collection (prefixed with 14KT) are eligible for store credit or exchange as these are made-to-order.
Pieces purchased from the SAMPLE SALE collection are eligible for store credit or exchange.
Return and exchange conditions:
- Once a return label is emailed, it should be trackable within 3 days of receipt to be eligible for a refund.
- Items must be returned undamaged, unused, and with all original tags attached.
- Shipping and handling charges are non-refundable.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties are non-refundable through Melroso.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Any return must be sent to 1862 East 2nd St. Suite 2A, Brooklyn, NY 11223.